Booth No.10, Mini Market, Sector 37-B, Chandigarh
Legal
Last updated: 13 August 2026
This Refund and Cancellation Policy applies to every order placed with Curbside Cravings through our website, counter, or related ordering screens, including payments collected via Razorpay (UPI, cards, net banking, wallets) and payments taken at the booth. It is published to meet Indian payment-gateway and consumer-protection requirements and should be read with our Terms & Conditions.
We sell freshly prepared food for curbside / takeaway pickup only. Food is perishable and made to order after you checkout. We do not ship, courier, or deliver to an address. Prepared food cannot be returned for hygiene reasons; eligible issues are resolved by replacement or refund as below.
Call or WhatsApp +91-7888750052, +91-9501540820, +91-6280636581 immediately with your pickup token number, name, and phone. You may also ask at the booth. We identify the order by token and check kitchen status before confirming cancellation.
If your token status is still New (kitchen has not started), we will cancel the order in full. Any prepaid amount is refunded in full to the original payment method. There is no cancellation fee. Please contact us as soon as possible; street-food orders often move from New to Preparing within a few minutes.
Once the token status is Preparing, Ready, or collected, the food has been cooked for you and cannot be resold. Cancellation is then not available, and the order amount is not refunded, except where this policy expressly allows a refund (shop cancellation, quality/wrong/missing item, failed or duplicate payment, or a statutory consumer right).
Please collect when the token is Ready. If a prepaid order is not collected after it is ready, we cannot refund it because the food cannot be reused. If we never marked the order Ready, or we could not fulfil it, we will refund any amount paid.
We may cancel an order if an item is unavailable, the kitchen cannot fulfil it, the shop has signed off or is closed, payment is not received or looks fraudulent, or we cannot reach you for a required confirmation. If you have already paid, we issue a full refund of the amount paid. We will tell you by phone where possible.
If you chose pay at counter and have not paid, cancellation simply stops the order; no refund is due. If you already paid at the booth in cash, an eligible refund is paid in cash at the booth the same day where possible. If you paid at the booth by UPI, an eligible refund is sent back to the original UPI handle, typically within 5–7 business days.
Tell the counter before you leave, or contact us within 30 minutes of pickup, with your token number and what is wrong. We will replace the affected item if we can do so quickly. If replacement is not possible, we refund the price of the affected item(s) (partial refund) or the full order if it is unusable. Change of mind, taste preference, or delay in reporting after you have left and the 30-minute window has passed is not eligible.
If a payment fails, is declined, or is not captured, the amount is not collected, or it is auto-reversed by the bank/UPI app or Razorpay. Duplicate successful charges for the same order are refunded in full. Failed UPI transactions are reversed as per RBI turnaround times (generally by the next business day, and in any case within about 5 business days). You do not need to place a cancellation request for a payment that never succeeded.
Approved refunds for online payments are initiated to the original payment method through Razorpay (the same UPI, card, net banking, or wallet used at checkout). We do not credit a different account. We do not offer store credit in place of a refund unless you ask for it. Eligible cancellations are refunded in full with no restocking or cancellation fee.
We review a cancellation or refund request within 1 business day (and usually the same day if you call during shop hours). Once approved, we initiate the refund within 1 business day. After initiation, the amount is typically credited within 5–7 business days. UPI often reflects faster (about 1–3 business days). Cards and net banking may take 5–7 business days, and your bank can take up to 7–10 business days to show the credit. Razorpay will usually email a refund confirmation when the refund is initiated.
We do not refund: (1) change of mind after preparation has started; (2) uncollected food that was marked Ready; (3) taste or spice preference after you have accepted the order; (4) issues reported after the 30-minute pickup window without a genuine quality defect we can verify; (5) orders that were never paid. This does not limit rights you have under the Consumer Protection Act, 2019.
Call or WhatsApp +91-7888750052, +91-9501540820, +91-6280636581, email curbsidecravings.chd@gmail.com, or visit Booth No.10, Mini Market, Sector 37-B, Chandigarh. Share (1) pickup token, (2) date and approximate time, (3) name and phone used on the order, (4) payment method, and (5) reason. We confirm eligibility, then initiate the refund and can share the Razorpay refund reference when it is available.
The Proprietor / Shop Manager of Curbside Cravings is the grievance officer for payment, cancellation, and refund complaints. Write or visit: Booth No.10, Mini Market, Sector 37-B, Chandigarh. Phone: +91-7888750052, +91-9501540820, +91-6280636581. Email: curbsidecravings.chd@gmail.com. We aim to respond within 1 business day and close a refund grievance within 7 business days of a complete request, not counting bank credit time after Razorpay has initiated the refund.
This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing here limits statutory consumer rights. Courts in Chandigarh have jurisdiction, unless consumer law requires otherwise.